FirstDigital —
Webex, Teams, SIP & VeloCloud SD-WAN on One Carrier

FirstDigital is built for mid-market and enterprise organizations standardizing on Cisco Webex or Microsoft Teams as their primary communications platform — particularly buyers who want a single partner that handles Webex Calling, Webex Contact Center, Teams Direct Routing, Operator Connect, SIP Trunking, SD-WAN, and dedicated internet under one contract. The strongest fits are multi-site organizations consolidating off legacy PBX or BroadSoft platforms, contact-center operators moving to Webex CC or Teams-integrated CC, and IT teams that want their voice carrier and SD-WAN provider to be the same entity for accountability when something goes wrong on the network path.

FirstDigital is a Cisco Webex Cloud Connected PSTN provider and a Microsoft Operator Connect partner — meaning Webex Calling and Teams Direct Routing are productized motions delivered on FirstDigital's own carrier infrastructure rather than resold from a third party. That carrier ownership matters for two reasons. First, the troubleshooting path for a call-quality problem ends inside FirstDigital rather than bouncing between a UC reseller and an upstream carrier. Second, FirstDigital can bundle SIP Trunking, Webex Cloud Connected PSTN, dedicated internet, and VeloCloud SD-WAN into a single quote — which is structurally simpler for procurement than stitching three or four vendors.

Cloud Connected PSTN is Cisco's productized model for delivering PSTN connectivity into Webex Calling through a certified partner rather than building the PSTN side in-house. FirstDigital is one of those certified providers — meaning a customer can deploy Webex Calling globally and let FirstDigital handle the dial tone, number management, emergency calling, and regulatory compliance across geographies. For multi-national organizations, this means Webex Calling rollout is a procurement conversation rather than a country-by-country telecom build. For domestic mid-market buyers, it consolidates the Cisco UCaaS contract and the carrier contract into one vendor relationship.

FirstDigital supports both Operator Connect and Direct Routing for Microsoft Teams. Operator Connect lets a customer enable Teams calling directly from the Teams Admin Center with FirstDigital as the certified operator — no SBC to manage, no Direct Routing complexity. Direct Routing remains available for customers with deeper integration needs (custom routing rules, BYOC scenarios, contact-center integrations). The choice is workload-driven: Operator Connect for fast simple deployments, Direct Routing for organizations that need control over the voice path. Either way the carrier underneath is FirstDigital's own infrastructure, not a resold third party.

Voice quality is a network-path problem before it is a UCaaS problem. FirstDigital is a VeloCloud SD-WAN partner and bundles SD-WAN with Webex Calling, Webex Contact Center, and Teams Direct Routing for one practical reason — when a call goes bad, the customer wants one vendor accountable for both the application layer and the WAN path. Bundling SD-WAN with the voice contract collapses that troubleshooting loop. It also lets FirstDigital engineer QoS, application-aware routing, and link failover specifically for the voice and contact-center traffic the customer is actually buying — rather than handing a generic SD-WAN to a customer and hoping it works for Webex.

No. Your contract is signed directly with FirstDigital and their published pricing applies. In many cases Fibi can negotiate equal or better terms by sourcing competitive UCaaS, contact-center, and SD-WAN quotes from CallTower, Intermedia, RingCentral, 8x8, Nextiva, Cato Networks, Aryaka, and other carriers in parallel — so you see how FirstDigital compares against the wider voice and network market rather than evaluating a single quote in isolation. Fibi's advisory work is funded by the providers at no additional cost to your business, so engaging Fibi adds the comparison, multi-vendor sourcing, and ongoing escalation layer without affecting your invoice or contract terms.