
Unified IT management platform combining remote support, RMM for PC/Mac/Chromebook/mobile, patch management, zero trust access, remote execution, and camera sharing for hardware issues. Conversational ticketing integrates directly into Microsoft Teams and Slack — employees submit and track IT tickets without leaving their collaboration tool. Designed for internal IT departments seeking to consolidate remote support, endpoint management, and helpdesk in one platform.
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Cloud PBX with the full enterprise phone feature set: call queues, ring groups, advanced call handling, attendant console, drag-and-drop dial plan editor, call recording, SMS, visual fax, and international calling in 50+ countries. Administrators manage auto attendants, hold music, and routing without IT department involvement. Mobile app keeps employees reachable from any device without exposing personal numbers.
Add-on to GoTo Connect delivering omnichannel CCaaS — voice, SMS, social, and webchat in a unified inbox. Real-time dashboards with queue visibility, agent and supervisor tools, call analytics, and performance reporting. Designed for SMB and mid-market contact centers that need full CCaaS capability without enterprise-only pricing or separate platform contracts.
Three AI capabilities for contact center operations: Interaction Summaries automatically generate post-call structured notes after every queue call; Supervisor Recovery sends real-time alerts when negative customer sentiment is detected — enabling live intervention; Sentiment and Topic Detection analyzes call trends and customer intent patterns historically across the full call volume.
AI add-on that automatically reviews all queue calls against scoring criteria covering compliance, positivity, helpfulness, and professionalism — replacing manual QA sampling with comprehensive automated coverage. GoTo reports 50%+ improvement in quality of care for customers using this feature. Delivers enterprise-level QA oversight for contact centers without a dedicated QA team.