Microsoft Teams Integration — 3 Architectures · No Extra MS Licenses Required
Three GoTo Connect + Teams integration options: Embedded App (full GoTo Connect inside Teams — no additional Microsoft Calling Plan licenses), Phone App (hybrid side-by-side), and Team Connector (Direct Routing — GoTo as PSTN provider for Teams Phone). All three deliver GoTo
Free Advisory
Fibi sources Goto Microsoft Teams Integration at no cost to you. Our advisory is funded by the carrier.
Side-by-Side Comparison
We compare Goto against 300+ carriers so you know you're getting the best solution for your needs.
Post-Sale Support
Dedicated advisor for the life of your contract — Fibi escalates issues on your behalf so you're never dealing with carrier support alone.
More from Goto
Related Services
GoTo Connect — UCaaS · 100+ Phone Features · 50+ Countries
Cloud PBX with the full enterprise phone feature set: call queues, ring groups, advanced call handling, attendant console, drag-and-drop dial plan editor, call recording, SMS, visual fax, and international calling in 50+ countries. Administrators manage auto attendants, hold music, and routing without IT department involvement. Mobile app keeps employees reachable from any device without exposing personal numbers.
GoTo Contact Center — CCaaS · Omnichannel · Real-Time Dashboards
Add-on to GoTo Connect delivering omnichannel CCaaS — voice, SMS, social, and webchat in a unified inbox. Real-time dashboards with queue visibility, agent and supervisor tools, call analytics, and performance reporting. Designed for SMB and mid-market contact centers that need full CCaaS capability without enterprise-only pricing or separate platform contracts.
Contact Center AI Optimization — Interaction Summaries · Sentiment · Supervisor Recovery
Three AI capabilities for contact center operations: Interaction Summaries automatically generate post-call structured notes after every queue call; Supervisor Recovery sends real-time alerts when negative customer sentiment is detected — enabling live intervention; Sentiment and Topic Detection analyzes call trends and customer intent patterns historically across the full call volume.
AI Quality Management — Automated QA · Compliance · 50%+ Quality Improvement
AI add-on that automatically reviews all queue calls against scoring criteria covering compliance, positivity, helpfulness, and professionalism — replacing manual QA sampling with comprehensive automated coverage. GoTo reports 50%+ improvement in quality of care for customers using this feature. Delivers enterprise-level QA oversight for contact centers without a dedicated QA team.