ROI & Operational Consulting
InflowCX is now part of AmpliX
InflowCX now trades as an AmpliX company. Fibi does not source AmpliX, so this is compared against providers we can place.
ROI modeling and operational consulting on contact-center transformation — quantifying cost-to-serve, deflection, AHT and cross-channel impact. Fitting operating models whose finance leadership requires modeled ROI before approving CCaaS migration spend.
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Fibi sources InflowCX ROI & Operational Consulting at no cost to you. Our advisory is funded by the carrier.
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End-to-end CCaaS implementation across leading platforms — design, configuration, integration, testing and go-live. Fitting operating models whose risk posture cannot tolerate vendor-led implementations without an independent integrator in the room.
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Ongoing managed services on top of the live CCaaS platform — administration, optimization, change management and reporting cadence. Fitting operating models whose contact-center estate has outgrown what an internal admin can run as a side function.
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BPO sourcing, scope and SLA advisory alongside the platform decision. Fitting operating models considering hybrid in-house + BPO models or full-BPO transitions whose volume, seasonality or geographic coverage cannot be staffed economically in-house.