Liveops —
On-Demand BPO & AI-Powered CX Outsourcing

Liveops is an on-demand BPO and CX platform that connects businesses with a flexible virtual workforce of independently contracted agents — rather than a fixed-seat, brick-and-mortar call center. The core difference is elasticity: traditional call centers require fixed headcount contracts and cannot rapidly scale up or down for seasonal demand. Liveops agents work remotely on a flexible schedule, which means your available capacity can expand or contract in real time based on actual call volume. This model also enables access to specialized agent pools — healthcare-certified, bilingual, licensed insurance agents — that traditional BPOs struggle to staff at scale.

Liveops has deep operational experience across healthcare, pharmaceutical, retail, financial services, insurance, and technology. Their agent certification programs are industry-specific — for example, HIPAA-certified agents for healthcare clients and licensed agents for insurance companies. The flexible workforce model is particularly effective for industries with high seasonal volume variability, such as retail (peak holiday periods), healthcare open enrollment, and tax-season financial services.

LiveNexus is Liveops' AI and human orchestration platform — the operational layer that routes, assists, and augments agents in real time during customer interactions. It combines intelligent call routing, real-time agent guidance, sentiment analysis, and automated post-call workflows. AI handles repetitive or low-complexity tasks while human agents focus on conversations requiring empathy, judgment, and complex problem-solving. For clients, LiveNexus means faster handle times, more consistent customer experiences, and lower operational cost per interaction — without sacrificing the human touch for sensitive or complex calls.

Yes. Liveops supports inbound customer service, technical support, and sales as well as outbound sales campaigns, appointment scheduling, and proactive customer outreach. The on-demand workforce model is particularly well-suited for outbound campaigns that require short-burst capacity — such as product launch support, recall notifications, or appointment reminder campaigns — where you need a large team for a defined period without building permanent headcount.

Liveops operates agent certification programs tailored to regulated industries — including HIPAA certification for healthcare and pharmaceutical clients, and licensed agent certification for insurance. Agents serving regulated clients complete background checks, industry-specific compliance training, and ongoing quality monitoring. The LiveNexus platform enables real-time compliance monitoring, script adherence tracking, and automated flagging of interactions that require review — essential for healthcare and financial services clients with strict regulatory obligations.

Liveops BPO covers back-office operations including data entry, claims processing, document processing, and administrative support tasks that require human judgment but not necessarily front-line customer interaction. Like their front-office CX services, Liveops BPO is delivered through the same flexible, on-demand workforce model — allowing clients to scale back-office operations up or down based on actual processing volume, without fixed FTE commitments.

No. Your contract is with Liveops directly — Fibi is not a party to it. Fibi advises on Liveops alongside other BPO and CCaaS platforms so you have a full market comparison before committing. Our advisory is funded by Liveops from their existing partner program — at no cost to you and with no impact on your pricing or contract terms.