LiveNexus — AI + Human CX Orchestration Platform
LiveNexus is the AI-plus-human orchestration platform combining AI for routing, assist, automation, and quality with human agents handling escalations — fitting buyers whose CC strategy needs AI containment for routine traffic and human handling for complex traffic under one orchestrated platform rather than buying CC AI and BPO separately and bridging them.
Free Advisory
Fibi sources Liveops LiveNexus at no cost to you. Our advisory is funded by the carrier.
Side-by-Side Comparison
We compare Liveops against 300+ carriers so you know you're getting the best solution for your needs.
Post-Sale Support
Dedicated advisor for the life of your contract — Fibi escalates issues on your behalf so you're never dealing with carrier support alone.
More from Liveops
Related Services
Flexible Customer Service Outsourcing
Flexible customer-service outsourcing delivered through a US-based on-demand virtual-agent pool that flexes with volume rather than committing buyers to dedicated-headcount BPO contracts — fitting buyers whose call volume is seasonal, event-driven, or otherwise unpredictable and whose unit economics break under fixed-seat outsourcing arrangements.
Enterprise-Grade Outsourced Technical Support
Enterprise-grade outsourced technical support across product-support and tier-1/tier-2 escalation models — fitting buyers whose technical-support volume requires US-agent capability, whose tickets demand product fluency rather than scripted call-handling, and whose previous offshore tech-support experience suffered from quality issues that drove churn.
On-Demand Inbound & Outbound Sales Support
On-demand outsourced sales support across inbound qualification, outbound prospecting, lead-nurture, and conversion call-handling — fitting buyers whose sales motion needs flexible-capacity sales agents who flex with campaign cycles rather than the dedicated-headcount sales-BPO model and whose sales-pipeline economics require US-based agents.
Business Process Outsourcing — Back-Office Support
Business-process outsourcing for back-office workflows — order processing, claims handling, account servicing, document review, data verification, and adjacent operations — fitting buyers whose back-office volume is seasonal or pulse-driven and whose internal back-office capacity cannot ramp fast enough during volume spikes without on-demand outsourcing.