On-Demand Inbound & Outbound Sales Support
On-demand outsourced sales support across inbound qualification, outbound prospecting, lead-nurture, and conversion call-handling — fitting buyers whose sales motion needs flexible-capacity sales agents who flex with campaign cycles rather than the dedicated-headcount sales-BPO model and whose sales-pipeline economics require US-based agents.
Free Advisory
Fibi sources Liveops On-Demand Inbound & Outbound Sales Support at no cost to you. Our advisory is funded by the carrier.
Side-by-Side Comparison
We compare Liveops against 300+ carriers so you know you're getting the best solution for your needs.
Post-Sale Support
Dedicated advisor for the life of your contract — Fibi escalates issues on your behalf so you're never dealing with carrier support alone.
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Enterprise-Grade Outsourced Technical Support
Enterprise-grade outsourced technical support across product-support and tier-1/tier-2 escalation models — fitting buyers whose technical-support volume requires US-agent capability, whose tickets demand product fluency rather than scripted call-handling, and whose previous offshore tech-support experience suffered from quality issues that drove churn.
Business Process Outsourcing — Back-Office Support
Business-process outsourcing for back-office workflows — order processing, claims handling, account servicing, document review, data verification, and adjacent operations — fitting buyers whose back-office volume is seasonal or pulse-driven and whose internal back-office capacity cannot ramp fast enough during volume spikes without on-demand outsourcing.
Learning-as-a-Service (LaaS) — Ongoing Agent Enablement
Learning-as-a-Service is a consultative service to enhance ongoing agent enablement against the customer's specific products, policies, and CSAT KPIs — fitting buyers whose previous BPO experience suffered from agent enablement being treated as a one-time onboarding event rather than an ongoing capability that compounds CSAT over the life of the engagement.