Techmate —
Global IT Field Services for Enterprise Infrastructure

Techmate is a global IT field services provider delivering on-site technician dispatch, data center remote hands, rack and stack, desktop endpoint refresh, and IT infrastructure management for office moves and relocations. Techmate serves enterprises that need consistent, managed field service execution across multiple locations or countries — without building and managing an internal field technician workforce. Fibi sources Techmate alongside other IT field services providers at no cost to you.

Techmate IT Field Services covers on-site technician dispatch for installations, hardware upgrades, network device configurations, troubleshooting, and project-based deployments at enterprise locations globally. Rather than sourcing and qualifying local IT contractors in each market independently, Techmate provides a single managed provider relationship with consistent service standards, technician vetting, and project management across all locations. For enterprises with IT infrastructure needs at dozens or hundreds of locations across multiple countries, this replaces a fragmented, market-by-market contractor management process.

Techmate Remote Hands provides physical hands-on service at data centers and colocation facilities — executing tasks that require a technician to be physically present without requiring the customer's own engineers to travel to the facility. Remote Hands tasks include power cycling equipment, seating or unseating cables, visual status checks, racking or unracking hardware, and performing physical layer troubleshooting at direction from the customer's remote engineering team. For organizations with colocation footprints across multiple data centers, Remote Hands eliminates travel costs and delays associated with dispatching internal staff for routine physical tasks.

Techmate Rack and Stack covers the physical installation of servers, network equipment, and storage hardware in data center racks — including mounting equipment in racks, running and dressing cables, connecting power and network, labeling infrastructure, and performing initial configuration at the direction of the customer's engineering team. For data center buildouts, hardware refreshes, or new colocation deployments, Rack and Stack removes the need to dispatch the customer's own engineers for the physical installation work — allowing remote engineering teams to focus on configuration and validation rather than the physical mechanics of hardware installation.

Techmate Desktop Refresh covers the end-to-end logistics of managed endpoint refresh programs — device procurement coordination, imaging and configuration, asset tagging, physical delivery and setup at user locations, user handoff, and old device collection and disposition. For enterprises refreshing hundreds or thousands of endpoints across multiple locations, Techmate manages the operational execution so the internal IT team focuses on image and policy management rather than the physical logistics of device deployment and collection. This is particularly valuable for organizations without the internal field staff to execute large-scale refresh programs without adding temporary headcount.

No. Your agreement is directly with Techmate. Fibi provides independent advisory at no cost — evaluating Techmate alongside other IT field services providers based on your geographic footprint, service types needed, and project volume. Fibi's advisory is funded through the standard vendor channel, with no impact on your contract terms or service.