Help Desk / Remote Support
Tier-1 and tier-2 remote support for end-users and on-site equipment, complementing field dispatch — fitting operating models whose ticket mix is mostly remote-resolvable but whose escalations require coordinated on-site follow-through, and whose IT posture benefits from one operator covering both layers.
Free Advisory
Fibi sources Techmate Help Desk / Remote Support at no cost to you. Our advisory is funded by the carrier.
Side-by-Side Comparison
We compare Techmate against 300+ carriers so you know you're getting the best solution for your needs.
Post-Sale Support
Dedicated advisor for the life of your contract — Fibi escalates issues on your behalf so you're never dealing with carrier support alone.
More from Techmate
Related Services
On-Demand Field Tech Dispatch
Vetted technicians dispatched to a requested site for a defined scope of work — install, repair, troubleshoot or decommission — fitting operating models whose satellite, branch or remote sites need hands-on IT presence without the cost and overhead of carrying full-time on-site headcount at every location.
Satellite Office IT Support
On-demand IT coverage for satellite and branch offices that cannot justify a full-time on-site engineer — fitting operating models whose footprint includes remote, branch or seasonal sites where a salaried on-site engineer would sit underutilized, and whose IT posture is better served by dispatch sized to actual ticket volume.
Hardware Break-Fix
Desktop, laptop, printer, server and peripheral repair or replacement performed on-site by a dispatched technician — fitting operating models whose remote sites cannot tolerate extended hardware outages while waiting for a regional engineer or vendor depot turnaround.
Network Troubleshooting
Switch, router, access-point and cabling diagnosis at the physical and link layer, performed on-site at the affected location — fitting operating models whose branch connectivity cannot be diagnosed remotely past the WAN edge, and whose IT posture demands physical-layer eyes-on at remote sites.