Network Troubleshooting
Switch, router, access-point and cabling diagnosis at the physical and link layer, performed on-site at the affected location — fitting operating models whose branch connectivity cannot be diagnosed remotely past the WAN edge, and whose IT posture demands physical-layer eyes-on at remote sites.
Free Advisory
Fibi sources Techmate Network Troubleshooting at no cost to you. Our advisory is funded by the carrier.
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Post-Sale Support
Dedicated advisor for the life of your contract — Fibi escalates issues on your behalf so you're never dealing with carrier support alone.
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Related Services
On-Demand Field Tech Dispatch
Vetted technicians dispatched to a requested site for a defined scope of work — install, repair, troubleshoot or decommission — fitting operating models whose satellite, branch or remote sites need hands-on IT presence without the cost and overhead of carrying full-time on-site headcount at every location.
Satellite Office IT Support
On-demand IT coverage for satellite and branch offices that cannot justify a full-time on-site engineer — fitting operating models whose footprint includes remote, branch or seasonal sites where a salaried on-site engineer would sit underutilized, and whose IT posture is better served by dispatch sized to actual ticket volume.
Hardware Break-Fix
Desktop, laptop, printer, server and peripheral repair or replacement performed on-site by a dispatched technician — fitting operating models whose remote sites cannot tolerate extended hardware outages while waiting for a regional engineer or vendor depot turnaround.
Cabling & Installation
Structured cabling, rack-and-stack, equipment installs and office moves dispatched on a project basis — fitting operating models whose multi-site rollouts (refreshes, openings, relocations) require coordinated on-site labor across many locations on a defined timeline.