Smart Routing — CRM-Based Inbound
Route inbound calls based on live CRM and helpdesk data — segment, region, account owner, or last touchpoint — via API integration with HubSpot, Zendesk, Pipedrive, and Intercom. Personalized routing that reduces average handling time.
Free Advisory
Fibi sources Aircall Smart Routing at no cost to you. Our advisory is funded by the carrier.
Side-by-Side Comparison
We compare Aircall against 300+ carriers so you know you're getting the best solution for your needs.
Post-Sale Support
Dedicated advisor for the life of your contract — Fibi escalates issues on your behalf so you're never dealing with carrier support alone.
More from Aircall
Related Services
Cloud Business Phone System
Instant local, mobile, and international numbers in 100+ countries. Business hours scheduling, team-based queuing, cold and warm call transfers, and transfer to users, teams, or external numbers. No hardware required — set up and start calling the same day.
Aircall Workspace
Unified inbox for calls and messages organized around the customer. Up to 5x faster performance, CRM Insight Cards displayed alongside call transcripts and AI summaries, and shared inboxes with daily team stats for collaborative visibility.
Smartflows — Visual Call Routing
Drag-and-drop call flow builder with no code required. Design IVR trees, business hours routing, holiday schedules, voicemail routing, and external number forwarding on an intuitive canvas. Errors flagged automatically before publishing — no broken call paths.
Aircall AI — Conversation Intelligence
Optional add-on: AI-generated call summaries, key topic recognition, talk-to-listen ratios, action items, sentiment analysis, call scoring, and transcript search. Trending topics dashboard. Auto-logs to CRM and help desk. Reduces time reviewing call recordings by up to 50%.