Does going through Fibi change my contract or pricing with Aircall?

No. Your agreement is directly with Aircall, and Fibi is not a party to it. Fibi evaluates Aircall alongside other cloud phone and UCaaS platforms to ensure the features, integrations, and pricing fit your sales or support team's workflows. Our advisory is funded through Aircall's existing channel budget and has no impact on your service costs.

Cloud Phone · UCaaS · Sales & Support

Aircall

The cloud phone platform built for Sales and Support teams.

Instant numbers in 100+ countries, 100+ one-click CRM integrations, AI conversation intelligence, and a visual no-code call flow builder. No hardware. Same-day setup.

100+ Countries100+ IntegrationsAircall AISmartflows No-CodeSMS & MMSISO 27001 · SOC2 · FedRAMP

100+

Countries with instant number provisioning

100+

One-click CRM and helpdesk integrations

99.99%+

Uptime on AWS cloud infrastructure

17,000+

Companies worldwide trust Aircall

Platform Capabilities

Every feature a sales or support team needs — from call routing to AI coaching — in one cloud platform.

Cloud Business Phone System

Instant local, mobile, and international numbers in 100+ countries. Business hours scheduling, team-based queuing, cold and warm call transfers, and transfer to users, teams, or external numbers. No hardware required — set up and start calling the same day.

Aircall Workspace

Unified inbox for calls and messages organized around the customer. Up to 5x faster performance, CRM Insight Cards displayed alongside call transcripts and AI summaries, and shared inboxes with daily team stats for collaborative visibility.

Smartflows — Visual Call Routing

Drag-and-drop call flow builder with no code required. Design IVR trees, business hours routing, holiday schedules, voicemail routing, and external number forwarding on an intuitive canvas. Errors flagged automatically before publishing — no broken call paths.

Smart Routing — CRM-Based Inbound

Route inbound calls based on live CRM and helpdesk data — segment, region, account owner, or last touchpoint — via API integration with HubSpot, Zendesk, Pipedrive, and Intercom. Personalized routing that reduces average handling time.

Aircall AI — Conversation Intelligence

Optional add-on: AI-generated call summaries, key topic recognition, talk-to-listen ratios, action items, sentiment analysis, call scoring, and transcript search. Trending topics dashboard. Auto-logs to CRM and help desk. Reduces time reviewing call recordings by up to 50%.

SMS & MMS Business Messaging

Native one-to-one SMS and MMS (PNG, JPEG, PDF, GIF) from desktop, mobile, HubSpot CTI, and Salesforce CTI. Available for US, Canada, UK, Australia, Germany, and France. MMS for US, Canada, and Australia. Logs automatically to HubSpot, Salesforce, and Zendesk.

Power Dialer & Click-to-Dial

Automated outbound dialing for sales teams — queue contacts and dial sequentially without manual dialing. Click any number in your CRM to dial instantly. Integrates natively with Salesforce, HubSpot, and Pipedrive cadence workflows.

Call Recording & Transcription

Full call recording with AI-powered transcription across all calls. Recordings and transcripts sync to CRM records automatically. Search transcripts by keyword, topic, or sentiment — find any conversation in seconds without listening to the full recording.

Live Call Monitoring

Listen live to calls for coaching and quality assurance. Whisper coaching lets managers speak to the agent without the customer hearing. Built for customer support and sales team leads who need real-time visibility into their team's performance.

Call Commenting & Tagging

Tag and annotate calls for organization and follow-up tracking. Tags sync to CRM records and power reporting dashboards — segment call data by outcome, topic, or account type. Shared notes keep the whole team in context.

Live Feed & Analytics

Real-time activity feed shows live call status across the team. Productivity reporting, call volume tracking, tags overview dashboard, and per-agent performance metrics — all available without leaving Aircall.

Advanced API & Webhooks

Open API and webhook support for custom integrations and workflow automation. Power Dialer API, AI API for custom transcript and summary workflows, and event-based webhooks for call start, end, tags, and recordings. Full developer documentation available.

Optional Add-On

Aircall AI — Conversation Intelligence

Every call automatically summarized, scored, and logged. Managers see what is working across the team. Reps stop spending time on post-call admin.

AI-generated call summaries and action items
Key topic and sentiment analysis
Talk-to-listen ratio tracking per rep
Call scoring for QA and coaching
Full transcript search by keyword or topic
Trending topics dashboard across all calls
Auto-logs to CRM and help desk
Open AI API for custom workflows

50%

reduction in time spent reviewing call recordings

Summaries generatedEvery call

CRM loggingAutomatic

Transcript searchFull text

Available asOptional add-on

100+ Integrations — One-Click Setup

Every integration is pre-built — no custom development required. Calls, recordings, notes, and tags flow automatically into your existing stack.

Salesforce

4.94★ AppExchange

1-click CTI for Lightning & Classic. Auto-log calls on Contact, Lead, and Deal records. Caller Insight Cards, click-to-dial, skill-based routing, cadence builder integration.

HubSpot

Native SMS & MMS Business Messaging

One-to-one business messaging from your Aircall number — desktop, mobile, HubSpot CTI, or Salesforce CTI. SMS and MMS log automatically to your CRM and helpdesk.

SMS countriesUS, CA, UK, AU, DE, FR

MMS countriesUS, Canada, Australia

MMS formatsPNG, JPEG, PDF, GIF

CRM loggingHubSpot, Salesforce, Zendesk

84%

of consumers have received business SMS

82%

of people open every text message

faster performance with Aircall Workspace

50%

less time spent reviewing call recordings with Aircall AI

Security & Compliance

ISO 27001 SOC 2 PCI DSS FedRAMP GDPR

Hosted on AWS with encrypted data across 7 globally distributed data centers. Dynamic carrier switching maintains call quality through carrier disruptions — failover is transparent to callers.

Why Aircall

Instant Setup — Numbers Live the Same Day

Aircall requires no hardware, no on-site installation, and no IT project. Provision a number in any of 100+ countries, invite users, and begin onboarding the same day. This speed matters for sales teams launching new markets, support teams scaling headcount, or businesses replacing a legacy phone system that is costing more to maintain than replace.

100+ One-Click Integrations — No Custom Dev Required

Every CRM, helpdesk, and productivity integration Aircall offers is one-click setup — not a custom API project. Calls, recordings, notes, and tags flow automatically into Salesforce, HubSpot, Zendesk, Pipedrive, Dynamics 365, monday.com, Gorgias, Intercom, Slack, Shopify, Zoho, and 90+ more. Teams stop manually logging calls and start spending that time selling and helping customers.

AI Conversation Intelligence — Available as an Add-On

Aircall AI delivers summaries, sentiment analysis, topic tracking, talk-to-listen ratios, and call scoring at a price point accessible to SMB and mid-market teams — not just enterprise. The combination of automated CRM logging and AI-generated summaries eliminates post-call admin work, which typically consumes 15–20% of a sales rep's day. Transcript search means managers find relevant calls in seconds rather than scrubbing through recordings.

Proven Call Quality — Local Carriers with Dynamic Switching

Aircall routes calls through local voice carriers in each country rather than transcontinental VOIP paths — reducing latency and improving voice quality on international calls. 7 globally distributed data centers on AWS provide geographic redundancy. Dynamic carrier switching automatically reroutes when a carrier experiences disruptions, with failover transparent to the caller. 99.99%+ uptime is backed by infrastructure designed for call quality rather than adapted from it.

Smartflows — Non-Technical Teams Build Their Own Call Routing

Traditional IVR and call flow configuration requires either a specialized phone system administrator or an IT ticket queue. Smartflows puts that control in the hands of operations and team leads — the people who actually know how calls should route. Drag-and-drop design, automatic error detection before publishing, and instant activation mean routing changes that used to take days happen in minutes.

Security & Compliance Built for Enterprise Requirements

ISO 27001, SOC 2, PCI DSS, and FedRAMP compliance covers the enterprise security and regulatory requirements that sales and support teams often encounter when working with financial services, healthcare, and government customers. GDPR compliance covers European operations. Encrypted data on AWS means customers do not have to accept security exceptions to adopt a cloud phone system.

Aircall vs. Alternatives

Capability	Aircall	Typical Alternatives
Number provisioning	100+ countries, instant	Limited or slow provisioning
CRM integrations	100+, one-click setup	Few, or custom dev required
AI add-on	Available add-on	Not available or enterprise pricing
Call flow builder	Visual no-code (Smartflows)	Code-required or IT-dependent
SMS / MMS	Native, 6 countries	Add-on or not available
Uptime	99.99%+ on AWS	Varies by vendor
Security certifications	ISO 27001, SOC2, PCI, FedRAMP	Basic or self-attested
Setup time	Same day	Days to weeks

Frequently Asked Questions

Aircall is a cloud-based phone and communications platform built for sales and customer support teams. It provides instant local, mobile, and international numbers in 100+ countries, 100+ one-click integrations with CRM and helpdesk tools, AI-powered conversation intelligence, and a visual no-code call flow builder. Hosted on AWS with 99.99%+ uptime and 7 distributed global data centers, Aircall is trusted by 17,000+ companies worldwide — from fast-growing SaaS startups to established enterprise support teams.

Aircall offers one-click setup with Salesforce, HubSpot, Pipedrive, Microsoft Dynamics 365, Zoho CRM, and dozens of other tools. Once connected, calls automatically log to contact, lead, deal, or company records along with the recording, duration, notes, and tags — without manual data entry. Salesforce users get click-to-dial, Caller Insight Cards, skill-based routing, and cadence builder integration. HubSpot users get a 360° caller view, custom call outcomes, ticket creation for Service Hub, and workflow automation triggers. Aircall is the most popular phone solution among HubSpot customers and holds 4.94 stars on the Salesforce AppExchange.

Aircall AI is an optional add-on that provides AI-generated call summaries, key topic recognition, sentiment analysis, talk-to-listen ratio tracking, action item extraction, call scoring, and full transcript search. A trending topics dashboard surfaces what customers are asking about across all calls. AI automatically logs summaries and key data points to your CRM or help desk. Aircall AI reduces time spent reviewing call recordings by up to 50%, and it includes open API access so you can build custom workflows on top of the AI output. Contact Fibi for current pricing.

Smartflows is Aircall's visual, no-code call flow builder. Using a drag-and-drop canvas, you can design IVR trees, business hours routing, holiday schedules, voicemail routing, and external number forwarding — without writing any code or involving a developer. Errors are flagged automatically before you publish a flow, preventing broken call paths from reaching customers. Teams can build and update routing logic in minutes rather than opening IT tickets.

Yes — Aircall provides native one-to-one SMS and MMS for business messaging from desktop, mobile, HubSpot CTI, and Salesforce CTI. SMS is available for numbers in the US, Canada, UK, Australia, Germany, and France. MMS (PNG, JPEG, PDF, GIF) is supported for US, Canada, and Australia. SMS activity logs automatically to HubSpot, Salesforce, and Zendesk. For context: 84% of consumers have received business SMS, and 82% of people open every text message they receive.

See if Aircall fits your sales or support team

Fibi evaluates Aircall alongside other cloud phone and UCaaS platforms to match you with the right solution. Our advisory is funded by the provider — no cost to you.

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