Cloud Phone · UCaaS · Sales & Support
Aircall
The cloud phone platform built for Sales and Support teams.
Instant numbers in 100+ countries, 100+ one-click CRM integrations, AI conversation intelligence, and a visual no-code call flow builder. No hardware. Same-day setup.
100+ Countries100+ IntegrationsAircall AISmartflows No-CodeSMS & MMSISO 27001 · SOC2 · FedRAMP
100+
Countries with instant number provisioning
100+
One-click CRM and helpdesk integrations
99.99%+
Uptime on AWS cloud infrastructure
17,000+
Companies worldwide trust Aircall
Platform Capabilities
Every feature a sales or support team needs — from call routing to AI coaching — in one cloud platform.
Cloud Business Phone System
Instant local, mobile, and international numbers in 100+ countries. Business hours scheduling, team-based queuing, cold and warm call transfers, and transfer to users, teams, or external numbers. No hardware required — set up and start calling the same day.
Aircall Workspace
Unified inbox for calls and messages organized around the customer. Up to 5x faster performance, CRM Insight Cards displayed alongside call transcripts and AI summaries, and shared inboxes with daily team stats for collaborative visibility.
Smartflows — Visual Call Routing
Drag-and-drop call flow builder with no code required. Design IVR trees, business hours routing, holiday schedules, voicemail routing, and external number forwarding on an intuitive canvas. Errors flagged automatically before publishing — no broken call paths.
Smart Routing — CRM-Based Inbound
Route inbound calls based on live CRM and helpdesk data — segment, region, account owner, or last touchpoint — via API integration with HubSpot, Zendesk, Pipedrive, and Intercom. Personalized routing that reduces average handling time.
Aircall AI — Conversation Intelligence
Optional add-on: AI-generated call summaries, key topic recognition, talk-to-listen ratios, action items, sentiment analysis, call scoring, and transcript search. Trending topics dashboard. Auto-logs to CRM and help desk. Reduces time reviewing call recordings by up to 50%.
SMS & MMS Business Messaging
Native one-to-one SMS and MMS (PNG, JPEG, PDF, GIF) from desktop, mobile, HubSpot CTI, and Salesforce CTI. Available for US, Canada, UK, Australia, Germany, and France. MMS for US, Canada, and Australia. Logs automatically to HubSpot, Salesforce, and Zendesk.
Power Dialer & Click-to-Dial
Automated outbound dialing for sales teams — queue contacts and dial sequentially without manual dialing. Click any number in your CRM to dial instantly. Integrates natively with Salesforce, HubSpot, and Pipedrive cadence workflows.
Call Recording & Transcription
Full call recording with AI-powered transcription across all calls. Recordings and transcripts sync to CRM records automatically. Search transcripts by keyword, topic, or sentiment — find any conversation in seconds without listening to the full recording.
Live Call Monitoring
Listen live to calls for coaching and quality assurance. Whisper coaching lets managers speak to the agent without the customer hearing. Built for customer support and sales team leads who need real-time visibility into their team's performance.
Call Commenting & Tagging
Tag and annotate calls for organization and follow-up tracking. Tags sync to CRM records and power reporting dashboards — segment call data by outcome, topic, or account type. Shared notes keep the whole team in context.
Live Feed & Analytics
Real-time activity feed shows live call status across the team. Productivity reporting, call volume tracking, tags overview dashboard, and per-agent performance metrics — all available without leaving Aircall.
Advanced API & Webhooks
Open API and webhook support for custom integrations and workflow automation. Power Dialer API, AI API for custom transcript and summary workflows, and event-based webhooks for call start, end, tags, and recordings. Full developer documentation available.
Optional Add-On
Aircall AI — Conversation Intelligence
Every call automatically summarized, scored, and logged. Managers see what is working across the team. Reps stop spending time on post-call admin.
- AI-generated call summaries and action items
- Key topic and sentiment analysis
- Talk-to-listen ratio tracking per rep
- Call scoring for QA and coaching
- Full transcript search by keyword or topic
- Trending topics dashboard across all calls
- Auto-logs to CRM and help desk
- Open AI API for custom workflows
50%
reduction in time spent reviewing call recordings
Summaries generatedEvery call
CRM loggingAutomatic
Transcript searchFull text
Available asOptional add-on
100+ Integrations — One-Click Setup
Every integration is pre-built — no custom development required. Calls, recordings, notes, and tags flow automatically into your existing stack.
Salesforce
4.94★ AppExchange
1-click CTI for Lightning & Classic. Auto-log calls on Contact, Lead, and Deal records. Caller Insight Cards, click-to-dial, skill-based routing, cadence builder integration.
HubSpot
Most popular phone for HubSpot
Auto-log to Contact, Company, and Deal records. Custom call outcomes, 360° caller view, ticket creation for Service Hub, and workflow automation triggers.
Zendesk
Talk Partner Edition
Embedded phone in Zendesk dashboard. Auto-log up to 15 data points per ticket. All incoming calls free regardless of volume. Full Zendesk Explore reporting.
Microsoft Teams
Native integration
Launch calls directly from Teams. Sync availability statuses, share Contact Cards across departments, and centralize contact management.
Pipedrive
Native integration
Auto-log calls and SMS to contacts and deals. Insight Cards on inbound calls. PowerDialer for cold calling sessions. Workflow automation for follow-up.
Microsoft Dynamics 365
Native integration
Auto-log calls and voicemails on Contact and Lead records. Click-to-dial, full Caller Insights, mobile access via iOS and Android.
monday.com
Native integration
Auto-log calls with notes and tags. Inbound Insight Cards via monday.com CRM. Tag-based call organization.
Gorgias
eCommerce specialist
Auto-log calls as tickets, click-to-dial, eCommerce integration (Magento, Shopify). Purchasing details surfaced on inbound calls.
Also integrates with Intercom, Slack, Shopify, Zoho, and 90+ more tools.
Native SMS & MMS Business Messaging
One-to-one business messaging from your Aircall number — desktop, mobile, HubSpot CTI, or Salesforce CTI. SMS and MMS log automatically to your CRM and helpdesk.
SMS countriesUS, CA, UK, AU, DE, FR
MMS countriesUS, Canada, Australia
MMS formatsPNG, JPEG, PDF, GIF
CRM loggingHubSpot, Salesforce, Zendesk
84%
of consumers have received business SMS
82%
of people open every text message
5x
faster performance with Aircall Workspace
50%
less time spent reviewing call recordings with Aircall AI
Security & Compliance
ISO 27001 SOC 2 PCI DSS FedRAMP GDPR
Hosted on AWS with encrypted data across 7 globally distributed data centers. Dynamic carrier switching maintains call quality through carrier disruptions — failover is transparent to callers.
Why Aircall
Instant Setup — Numbers Live the Same Day
Aircall requires no hardware, no on-site installation, and no IT project. Provision a number in any of 100+ countries, invite users, and begin onboarding the same day. This speed matters for sales teams launching new markets, support teams scaling headcount, or businesses replacing a legacy phone system that is costing more to maintain than replace.
100+ One-Click Integrations — No Custom Dev Required
Every CRM, helpdesk, and productivity integration Aircall offers is one-click setup — not a custom API project. Calls, recordings, notes, and tags flow automatically into Salesforce, HubSpot, Zendesk, Pipedrive, Dynamics 365, monday.com, Gorgias, Intercom, Slack, Shopify, Zoho, and 90+ more. Teams stop manually logging calls and start spending that time selling and helping customers.
AI Conversation Intelligence — Available as an Add-On
Aircall AI delivers summaries, sentiment analysis, topic tracking, talk-to-listen ratios, and call scoring at a price point accessible to SMB and mid-market teams — not just enterprise. The combination of automated CRM logging and AI-generated summaries eliminates post-call admin work, which typically consumes 15–20% of a sales rep's day. Transcript search means managers find relevant calls in seconds rather than scrubbing through recordings.
Proven Call Quality — Local Carriers with Dynamic Switching
Aircall routes calls through local voice carriers in each country rather than transcontinental VOIP paths — reducing latency and improving voice quality on international calls. 7 globally distributed data centers on AWS provide geographic redundancy. Dynamic carrier switching automatically reroutes when a carrier experiences disruptions, with failover transparent to the caller. 99.99%+ uptime is backed by infrastructure designed for call quality rather than adapted from it.
Smartflows — Non-Technical Teams Build Their Own Call Routing
Traditional IVR and call flow configuration requires either a specialized phone system administrator or an IT ticket queue. Smartflows puts that control in the hands of operations and team leads — the people who actually know how calls should route. Drag-and-drop design, automatic error detection before publishing, and instant activation mean routing changes that used to take days happen in minutes.
Security & Compliance Built for Enterprise Requirements
ISO 27001, SOC 2, PCI DSS, and FedRAMP compliance covers the enterprise security and regulatory requirements that sales and support teams often encounter when working with financial services, healthcare, and government customers. GDPR compliance covers European operations. Encrypted data on AWS means customers do not have to accept security exceptions to adopt a cloud phone system.
Aircall vs. Alternatives
| Capability | Aircall | Typical Alternatives |
|---|---|---|
| Number provisioning | 100+ countries, instant | Limited or slow provisioning |
| CRM integrations | 100+, one-click setup | Few, or custom dev required |
| AI add-on | Available add-on | Not available or enterprise pricing |
| Call flow builder | Visual no-code (Smartflows) | Code-required or IT-dependent |
| SMS / MMS | Native, 6 countries | Add-on or not available |
| Uptime | 99.99%+ on AWS | Varies by vendor |
| Security certifications | ISO 27001, SOC2, PCI, FedRAMP | Basic or self-attested |
| Setup time | Same day | Days to weeks |
Frequently Asked Questions
See if Aircall fits your sales or support team
Fibi evaluates Aircall alongside other cloud phone and UCaaS platforms to match you with the right solution. Our advisory is funded by the provider — no cost to you.