
Listen live to calls for coaching and quality assurance. Whisper coaching lets managers speak to the agent without the customer hearing. Built for customer support and sales team leads who need real-time visibility into their team
Fibi sources Aircall Live Call Monitoring at no cost to you. Our advisory is funded by the carrier.
We compare Aircall against 300+ carriers so you know you're getting the best solution for your needs.
Dedicated advisor for the life of your contract — Fibi escalates issues on your behalf so you're never dealing with carrier support alone.
More from Aircall
Instant local, mobile, and international numbers in 100+ countries. Business hours scheduling, team-based queuing, cold and warm call transfers, and transfer to users, teams, or external numbers. No hardware required — set up and start calling the same day.
Unified inbox for calls and messages organized around the customer. Up to 5x faster performance, CRM Insight Cards displayed alongside call transcripts and AI summaries, and shared inboxes with daily team stats for collaborative visibility.
Drag-and-drop call flow builder with no code required. Design IVR trees, business hours routing, holiday schedules, voicemail routing, and external number forwarding on an intuitive canvas. Errors flagged automatically before publishing — no broken call paths.
Route inbound calls based on live CRM and helpdesk data — segment, region, account owner, or last touchpoint — via API integration with HubSpot, Zendesk, Pipedrive, and Intercom. Personalized routing that reduces average handling time.