Smartflows — Visual Call Routing
Drag-and-drop call flow builder with no code required. Design IVR trees, business hours routing, holiday schedules, voicemail routing, and external number forwarding on an intuitive canvas. Errors flagged automatically before publishing — no broken call paths.
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Smart Routing — CRM-Based Inbound
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Aircall AI — Conversation Intelligence
Optional add-on: AI-generated call summaries, key topic recognition, talk-to-listen ratios, action items, sentiment analysis, call scoring, and transcript search. Trending topics dashboard. Auto-logs to CRM and help desk. Reduces time reviewing call recordings by up to 50%.