Staff Augmentation & Organizational Development
Experienced contact center professionals placed into client organizations on a project or ongoing basis — covering leadership, operations, training, and QA roles. CCP also provides organizational development engagements to build internal capability alongside any consulting or managed services program.
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Fibi sources Call Center Power Staff Augmentation & Organizational Development at no cost to you. Our advisory is funded by the carrier.
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Post-Sale Support
Dedicated advisor for the life of your contract — Fibi escalates issues on your behalf so you're never dealing with carrier support alone.
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CCP's proprietary matchmaking methodology connects organizations with the right outsource partner from a vetted global network built over 30+ years. CCP leads the entire process — requirements gathering, partner assessment, contract negotiation, and implementation management — so you don't navigate the BPO market alone.
CCaaS Technology Implementation & Integration
End-to-end CCaaS implementation led by a senior telephony architect. CCP handles solution design, vendor selection, proposal and SOW development, and managed go-live. Also covers CRM sourcing and implementation management for organizations modernizing their full contact center technology stack.
Operations Consulting & Process Improvement
Holistic operational assessments that identify root causes of contact center underperformance — followed by targeted process redesign, Six Sigma and LEAN-based defect reduction programs, and project management to bring improvements to completion.
Managed Services — Contact Center
Ongoing managed support for organizations that need experienced contact center professionals embedded in or alongside their operation. CCP deploys multi-discipline teams covering training, quality, workforce management, and operations — scalable to any size program.