Enterprise-Wide Visibility
Multi-level visibility from agent to executive across single and multi-site operations. Dashboard sharing, subscriptions, and real-time alerts for proactive management. Bridgevine: 25% CPA reduction through improved visibility.
Free Advisory
Fibi sources ClearView Enterprise-Wide Visibility at no cost to you. Our advisory is funded by the carrier.
Side-by-Side Comparison
We compare ClearView against 300+ carriers so you know you're getting the best solution for your needs.
Post-Sale Support
Dedicated advisor for the life of your contract — Fibi escalates issues on your behalf so you're never dealing with carrier support alone.
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Real-Time Dashboards & Wallboards
Customizable dashboards aggregating KPIs from all contact center systems — real-time views at agent, team, group, and executive levels. Multislide wallboards display rankings, leaderboards, achievements, and performance gauges. Three-step design interface, no IT required.
End-to-End Gamification
Contact center gamification translating KPIs into coins, gems, and experience points redeemable in a customizable Marketplace. Agent-to-agent and site-to-site competitions. Documented 19% agent attrition reduction at Focus Services.
Data Aggregation & Business Intelligence
Pre-built integrations with ACD, CRM, WFM, QM, LMS, and survey platforms — unified data layer eliminating manual reconciliation across tools. Customizable reports, scheduled subscriptions, and metric monitoring alerts.
Automated Coaching Tool
Performance-threshold-triggered coaching alerts route automatically to supervisors. Sessions conducted within platform with embedded call recordings. All sessions logged with progress tracking over time.