NetCarrier —
UCaaS, CCaaS & Fiber for SMB & Mid-Market

NetCarrier is a full-service telecom provider serving SMBs and mid-market businesses with both voice and connectivity under one roof. Its portfolio covers UCaaS cloud business phone, CCaaS contact center solutions, SIP trunking and PRI services, analog line support, dedicated fiber internet with carrier-grade SLAs, and fiber broadband. For businesses that want to consolidate voice and internet with a single provider rather than managing separate UCaaS and ISP relationships, NetCarrier delivers both.

NetCarrier's differentiation lies in its combined voice and connectivity offering — unlike pure UCaaS vendors that focus only on cloud phone and contact center, NetCarrier also delivers the fiber internet that runs underneath it. This means businesses can source UCaaS, CCaaS, SIP trunking, and fiber internet from one provider with end-to-end accountability. When voice quality issues arise, there is no finger-pointing between a UCaaS vendor and a separate ISP — NetCarrier owns both the application and the pipe.

NetCarrier's UCaaS platform delivers cloud business phone with auto-attendant, call routing, voicemail-to-email, call recording, conferencing, mobile app, and desktop softphone. Designed for SMBs and mid-market businesses replacing legacy on-premises PBX, NetCarrier's UCaaS eliminates PBX hardware, reduces maintenance overhead, and delivers a consistent communications experience across all devices and locations.

NetCarrier's CCaaS platform delivers cloud contact center capabilities for businesses managing inbound, outbound, and omnichannel customer engagement. Features include ACD queue management, IVR, call recording, real-time reporting, and agent management tools. Appropriate for businesses that want contact center functionality without deploying on-premises call center hardware or purchasing enterprise CCaaS platforms designed for large-scale operations.

NetCarrier Dedicated Fiber provides a private, symmetrical fiber circuit with a formal carrier-grade SLA — guaranteed bandwidth unshared with other customers, backed by 24/7 support and uptime commitments appropriate for business-critical applications. Fiber Broadband is a high-performance fiber connection delivering fast, reliable internet at competitive rates but on shared infrastructure without the same SLA guarantees as dedicated service. Dedicated Fiber is the right choice when uptime and consistent bandwidth are non-negotiable; Fiber Broadband is suitable for organizations with lower SLA requirements seeking performance at a lower cost point.

Yes. NetCarrier provides SIP trunking for businesses that want to replace PRI or analog lines while retaining existing on-premises or hosted PBX equipment. SIP trunking delivers inbound and outbound PSTN calling, number porting, and elastic burst capacity for peak call volumes. NetCarrier also supports analog line services for businesses with mixed voice infrastructure at various stages of migration.

No. Your contract is signed directly with NetCarrier — Fibi is not a party to it. NetCarrier maintains the same base pricing regardless of channel. Fibi advises on NetCarrier alongside other UCaaS, CCaaS, and fiber providers, presenting competitive alternatives so you evaluate the right combination for your needs. Our advisory is funded by a commission NetCarrier pays from their existing sales budget — it does not affect your invoice.