Splice Communications —
Managed IT, NOC & Global Field Services

Splice Communications is a managed IT services provider specializing in help desk support, global field services, 24/7 NOC infrastructure monitoring, SD-WAN deployment support, telecom carrier management, and IT asset lifecycle management for onboarding and offboarding. The company serves SMB to enterprise organizations that need to outsource daily IT operations, infrastructure monitoring, or onsite technical services without maintaining large internal IT staffs. Fibi sources Splice Communications alongside other managed IT and NOC providers at no cost to the customer.

Telecom carrier management from Splice Communications covers carrier escalation and resolution management on behalf of the client — handling outage tickets, service degradation escalations, and resolution tracking with telecom carriers across voice and data circuits. This includes managing multi-carrier environments where the client has circuits from multiple providers across multiple locations, coordinating carrier-side troubleshooting, and tracking tickets through to resolution without requiring the client's internal team to manage carrier relationships directly. Telecom expense tracking and invoice auditing are also part of the service.

Splice Communications operates a network of over 18,000 technicians providing nationwide and global coverage for onsite IT services including installations, equipment swaps, break-fix support, and project-based deployments. For organizations expanding into new markets or needing onsite technical support at locations where they do not have internal IT staff, Splice provides dispatched field engineers on demand. Services cover virtually any metro area and extend internationally, enabling IT teams to coordinate onsite work through a single provider rather than managing regional IT vendors in each market.

The Splice Communications NOC provides 24/7 infrastructure monitoring and management for network devices, servers, and critical IT systems. NOC engineers monitor for performance degradation, outages, and anomalies, escalating and managing incidents according to defined response procedures. For organizations that have outsourced network infrastructure across multiple carriers and locations but lack the internal staffing to monitor it continuously, the NOC service provides the eyes-on-glass monitoring layer without requiring the client to build or staff an internal operations center.

Splice Communications provides white-glove IT asset lifecycle management for employee onboarding and offboarding programs. For onboarding, this includes device provisioning, configuration, imaging, and shipping to new employees or office locations. For offboarding, the service covers secure device collection, data wiping, and asset disposition — ensuring that departing employee devices are properly handled and retired from the environment. For organizations with distributed workforces and high employee turnover or growth, this managed lifecycle service reduces the burden on internal IT teams managing hardware logistics.

No. Your agreement is directly with Splice Communications. Fibi provides independent advisory at no cost — evaluating Splice alongside other managed IT, NOC, and global field services providers based on your infrastructure complexity, geographic footprint, and operational support requirements. Fibi's advisory is funded through the standard vendor channel, with no impact on your contract terms or service.