Outsourced Help Desk (Global)
Outsourced help desk for end-user support — response in 2 minutes or less, with 88% resolution on the first engagement — fitting operating models whose IT capacity cannot continue to absorb day-to-day end-user support requests, and whose end-user population is distributed beyond what a small internal team can cover 24×7.
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Fibi sources Splice Communications Outsourced Help Desk (Global) at no cost to you. Our advisory is funded by the carrier.
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NOC: Infrastructure Monitoring & Management
NOC services for 24×7 infrastructure monitoring, alerting and management — fitting operating models with multi-site infrastructure and 24×7×365 uptime expectations whose internal IT capacity cannot sustain on-call rotations and incident response across geographies.
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SD-WAN support for deployment and project management — turnkey rollout, site cutover, configuration management and documentation — fitting operating models whose multi-site WAN modernization needs project execution discipline rather than ad-hoc internal coordination.
Telecom Carrier Management & Escalation
Telecom carrier management — escalation and resolution across voice and data carriers, including troubleshooting, RMA / dispatch coordination and root-cause documentation — fitting operating models with multi-carrier estates whose internal IT cannot afford to spend hours per ticket holding carrier-support queues.