Telecom Carrier Management & Escalation
Telecom carrier management — escalation and resolution across voice and data carriers, including troubleshooting, RMA / dispatch coordination and root-cause documentation — fitting operating models with multi-carrier estates whose internal IT cannot afford to spend hours per ticket holding carrier-support queues.
Free Advisory
Fibi sources Splice Communications Telecom Carrier Management & Escalation at no cost to you. Our advisory is funded by the carrier.
Side-by-Side Comparison
We compare Splice Communications against 300+ carriers so you know you're getting the best solution for your needs.
Post-Sale Support
Dedicated advisor for the life of your contract — Fibi escalates issues on your behalf so you're never dealing with carrier support alone.
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Outsourced Help Desk (Global)
Outsourced help desk for end-user support — response in 2 minutes or less, with 88% resolution on the first engagement — fitting operating models whose IT capacity cannot continue to absorb day-to-day end-user support requests, and whose end-user population is distributed beyond what a small internal team can cover 24×7.
Onsite Field Services & Tech Dispatch
Global Field Services delivered through 18,000 technicians for nationwide and global reach in virtually any metro area — fitting operating models with multi-site, multi-country or hard-to-reach locations whose internal IT cannot cost-effectively dispatch field engineering for installs, repairs, IMACs and project work.
NOC: Infrastructure Monitoring & Management
NOC services for 24×7 infrastructure monitoring, alerting and management — fitting operating models with multi-site infrastructure and 24×7×365 uptime expectations whose internal IT capacity cannot sustain on-call rotations and incident response across geographies.
SD-WAN Deployment & Project Management
SD-WAN support for deployment and project management — turnkey rollout, site cutover, configuration management and documentation — fitting operating models whose multi-site WAN modernization needs project execution discipline rather than ad-hoc internal coordination.