Net2Phone for Hospitality — PMS-Integrated Communications
Hotel communications integrated with more than 85 property management systems, so phones follow check-in and check-out automatically, housekeeping updates room status from the handset, charges post to the PMS, and Kari's Law and RAY BAUM's Act obligations are covered.
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Key Features
The phone system stops being a separate system
Integration with more than 85 hotel and motel PMS platforms means the phone estate tracks the property record rather than being maintained alongside it. Rooms update instantly at check-in and check-out with no front-desk action.
Guests greeted by name
Guest profile and preferences link automatically, so calls to the front desk arrive with context rather than requiring the guest to identify themselves and their room.
Housekeeping runs from the room phone
Maid status updates are entered from the handset in the room, so room readiness reaches the PMS immediately. On turnover days this is the difference between a room being sellable at two o'clock and at four.
Charges reach the folio
Call charges and related revenue post directly into the PMS instead of being reconciled later or lost entirely.
Guest services in one touch
Wake-up call scheduling, do-not-disturb and voicemail reset are handled directly, including room moves that would otherwise mean manual reconfiguration.
Emergency-calling compliance
Support for Kari's Law and the RAY BAUM's Act with e911, covering direct 911 dialling without a prefix, on-site notification, and dispatchable location — a legal requirement for hotels in the US, not an optional feature.
Service ticketing built in
Maintenance and guest-request tickets are raised and tracked in the same system rather than in a separate log or a WhatsApp group.
The rest of the platform comes with it
Advanced calling, secure video conferencing, chat, text and SMS, in-depth call analytics and integrations with common SaaS and CRM systems, all on one platform.
Frequently Asked Questions
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