net2phone —
Global UCaaS, CCaaS & AI Voice

net2phone is a global UCaaS and CCaaS provider — a subsidiary of IDT Corporation — delivering cloud business phone, the uContact contact center platform, AI voice capabilities, and hospitality communications. What sets net2phone apart is the depth of its integrated stack: UCaaS and CCaaS are purpose-built to work together, AI-powered features are native to the platform rather than bolted on, and the hospitality vertical receives dedicated PMS integration and guest communication tools not found in generic UCaaS offerings.

uContact is net2phone's cloud contact center platform — delivering omnichannel inbound and outbound routing, IVR, workforce management, real-time reporting, and AI-powered conversation analytics. Unlike third-party CCaaS platforms that require separate integration with a UCaaS provider, uContact is natively built on the same platform as net2phone UCaaS — meaning agent extensions, contact center queues, and back-office users share one communication infrastructure, one admin portal, and one support relationship.

net2phone's AI Solutions layer delivers AI-powered voice analytics, virtual agents, sentiment analysis, and real-time call intelligence. Virtual agents can handle inbound call routing and basic inquiry resolution without human intervention. Voice analytics surfaces patterns in customer interactions — call outcomes, sentiment trends, agent performance — helping operations teams improve quality without manual call review. These capabilities are available as part of the unified platform rather than requiring separate third-party AI integrations.

net2phone offers a purpose-built hospitality communications solution designed to replace legacy hotel PBX systems. It integrates directly with leading property management systems (PMS), supports in-room guest communications, enables wake-up call automation, and delivers the administrative communications features hotel staff require. Rather than forcing hospitality operators into a generic SMB phone system, net2phone's hospitality platform is pre-built for hotel workflows — reducing the customization burden typical of deploying standard UCaaS in hotel environments.

Yes. net2phone offers Microsoft Teams voice enablement through Direct Routing — allowing Teams users to make and receive PSTN calls using their existing Teams client without switching applications. This is suitable for Microsoft 365 organizations that want to use Teams as their primary communications interface while leveraging net2phone's SIP infrastructure and international calling capabilities for PSTN connectivity.

net2phone provides SIP trunking for businesses replacing PRI or analog lines while retaining existing on-premises PBX equipment, as well as POTS replacement solutions for the FCC copper sunset. SIP trunking supports inbound and outbound PSTN calling with competitive international rates leveraging IDT's global carrier network. POTS replacement delivers compliant analog line alternatives for elevator phones, fire panels, fax machines, and alarm systems without requiring full UCaaS deployment.

No. Your contract is signed directly with net2phone — Fibi is not a party to it. net2phone maintains the same base pricing regardless of channel. Fibi advises on net2phone alongside other UCaaS and CCaaS providers, presenting competitive alternatives so you evaluate the right platform for your needs. Our advisory is funded by a commission net2phone pays from their existing sales budget — it does not affect your invoice.