Call Center Essentials (CCE)
Queueing, automatic call distribution, routing rules, welcome prompts, hold music and wait limits, plus monitor, whisper and barge for supervisors and wallboards for live queue and agent metrics. Sized for sales and support teams that need call-centre discipline without running a full contact-centre platform.
Free Advisory
Fibi sources Net2Phone Call Center Essentials (CCE) at no cost to you. Our advisory is funded by the carrier.
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Post-Sale Support
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Related Services
Net2Phone Unite — Cloud Business Phone (UCaaS)
Net2Phone Unite delivers cloud business phone (UCaaS) — extensions, mobile, Huddle Video Conferencing, Contact Center Essentials for Unite — for SMB-to-mid-market organizations modernizing voice off legacy on-prem PBX or aging hosted platforms. Pairs with uContact CCaaS, AI Agent, and SIP Trunking inside the same operator portfolio.
Net2Phone uContact — Contact Center (CCaaS)
Net2Phone uContact is the dedicated CCaaS platform for contact-center workloads — useful for organizations whose footprint includes both general voice users (handled by Unite UCaaS) and a contact-center cohort needing routing, queuing, supervisor tooling, and reporting that goes beyond Contact Center Essentials.
Net2Phone AI Agent
Net2Phone AI Agent works as a tool inside Unite or as a standalone solution — layering AI-driven assistance into voice workflows (auto-summary, routing assistance, conversational handling) without bringing in a separate AI vendor on top of UCaaS or CCaaS. Pairs with the Unite UCaaS and uContact CCaaS portfolio under the same operator.
Net2Phone Hospitality
Net2Phone Hospitality is the dedicated portfolio for hotels and multi-property hospitality operators — guest-room dialing, front-desk integration, and the hospitality-specific operating posture that general-purpose UCaaS doesn't always cover. Useful for hospitality groups consolidating voice across properties under one cloud-voice operator.