Microsoft Teams Direct Routing — Net2Phone
Net2Phone as the voice carrier behind Microsoft Teams — either keeping the whole calling experience inside Teams, or replacing the Microsoft PBX outright with the Net2Phone platform. Licensed by call path rather than per seat, with international calling to 40+ countries included.
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Key Features
Two ways to do this, and they are not the same decision
The first is Direct Routing on its own: Net2Phone supplies the voice service and the entire calling experience stays inside Teams, with nothing new for staff to learn. The second is Direct Routing with UCaaS, which replaces the Microsoft PBX with the Net2Phone platform and its full feature set. Which one fits depends on whether Teams is where your telephony should live or merely where your meetings do.
Licensed by call path, not by head
This is the structural difference from Microsoft's own calling licences. Lines can be shared across the organisation as call paths rather than bought individually for every named user. For businesses where a large share of staff need a phone occasionally but not concurrently — retail, field teams, shift-based operations — the seat-based model charges for capacity that is never used at the same time.
International calling included, not metered
Truly unlimited calling with over 40 countries included in the plan, rather than treated as an add-on or billed per minute. Businesses with overseas suppliers, customers or offices tend to find this is where the comparison is decided.
Full UC feature set inside the licence
Unlimited auto attendants, hunt groups and call queues, video conferencing with dial-in, SMS and MMS, call recording and analytics all come with the licence rather than appearing as separately priced modules once the deployment is underway.
Native integration, set up in one click
The integration with Teams is native rather than assembled from session border controllers and manual configuration, and provisioning is a one-click operation. Direct Routing has a reputation for being fiddly to stand up, and this is the part that addresses it.
Tier 1 carrier, own platform
Net2Phone operates its own platform with a Tier 1 SLA behind it, backed by more than 30 years in VoIP, a 99.99% uptime record, data centres in nine countries and interconnections with over 1,000 carriers. The voice path is not resold from someone else's network.
Live support in the US, around the clock
24/7/365 support answered by people in the United States. On a voice service this matters more than the feature list — a Teams calling fault at nine in the morning is not something to raise as a ticket and wait on.
Number porting at no charge
Existing business numbers port across free of charge, removing the usual friction of a carrier change. Fibi manages the porting process rather than leaving the timeline with you.
Frequently Asked Questions
Common questions about Microsoft Teams Direct Routing from Net2Phone.
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