Speakap

Reaching staff who have no company email address. In retail, hospitality, manufacturing, logistics, cleaning and security, most of the workforce never sits at a desk, so the usual internal-communication stack — email, intranet, Teams — reaches head office and stops. Speakap is a mobile-first platform aimed at that gap: rotas, policy changes, safety notices and recognition go to a phone the employee already carries.

Both options exist. The standard tier runs inside the Speakap app, which gets you live quickly without an app-store submission. The premium tier gives you a branded app under your own name and identity in the App Store and Google Play, with updates shipped fortnightly, plus a custom domain. The branded route carries a minimum user count, so it fits organisations of a certain size rather than a single site.

Through your HR system rather than by hand — XML, CSV, a connector, or Active Directory import. This is the part worth getting right at the start. Sectors with heavy turnover accumulate stale accounts fast, and a staff directory nobody trusts is the usual reason a frontline app quietly dies in year two.

An ISO 27001-compliant information security management system, which is also what underpins the GDPR position. In practice: TLS 1.2 for all traffic, malware scanning on every uploaded file, SAML 2.0 single sign-on, OAuth 2.0 on the API with hourly token expiry, remote logout of lost devices, and regular penetration testing. Worth checking against your own requirements — a workforce app tends to end up holding rotas, payslip notices and incident reports whether or not that was the plan.

Over 400 customers, including IKEA, Rituals, Hudson’s Bay and G-Star. The concentration is in retail, hospitality, entertainment, manufacturing, security, cleaning, logistics, recruitment and food service — organisations with many sites and a largely non-desk workforce.

Per user per month, on a sliding scale by licence count and contract length, with separate standard and premium tiers. Above a certain volume it moves to a custom quote. Fibi gets you the current numbers for your headcount and term rather than a list price — and will tell you where the tier boundaries sit, because they move the effective rate more than the negotiation usually does.

Nothing. Fibi is paid a commission by the provider you select and you pay the same rate you would have negotiated directly. The comparison, the tier analysis and the contract review cost you nothing.

Adoption, almost always. The platform works; the launch is what decides whether people open it. Standard onboarding includes virtual training and web demo support, premium adds in-person on-site training. If you have many sites, budget for the on-site option and for someone internally who owns the content calendar — a frontline app with nothing new in it stops being opened within a month.