Frontline Employee Communication Platform — Speakap
A communications platform for staff who do not sit at a desk — retail floors, kitchens, warehouses, cleaning rounds, security posts. Reaches people with no company email account and no reason to open an intranet, which is where most internal communication quietly fails.
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Key Features
The population every other tool misses
Email, intranets and collaboration suites assume a company account and a screen. A large share of the workforce in retail, hospitality, manufacturing, logistics, cleaning and security has neither. Messages sent through those channels are not ignored — they are never received.
Built for these sectors specifically
Speakap is aimed at organisations with non-desk employees across retail, hospitality, entertainment, manufacturing, security, cleaning, logistics, recruitment and food. Over 400 organisations use it, including large multi-site employers, which matters because frontline communication problems only appear at scale.
Reaches a personal phone without taking it over
Staff use an app on the device they already carry, so there is no hardware to issue and no company email account to create. Access is governed by the platform's role and group model rather than by who happens to know a shared password.
Targeted, not broadcast
Content goes to a specific group, a timeline or an individual, with membership managed per group. A rota change at one site does not notify eight hundred people at the other forty — which is the single fastest way to make staff mute an app permanently.
Staff directory that stays accurate
Accounts flow in from the HR system rather than being maintained by hand. In sectors with heavy turnover, a directory maintained manually is out of date within months and stops being trusted.
Your identity, not a vendor's
A fully branded iOS and Android app under your own name is available, with a non-branded option running inside the Speakap app for organisations that want to launch without an app-store presence.
Security appropriate to what it ends up holding
These platforms rapidly accumulate rotas, payslip notices, absence reasons and incident reports. Speakap runs an ISO 27001-aligned information security management system with role-based access, encryption in transit, malware scanning on uploads and SAML single sign-on.
Launch is treated as part of the product
Adoption is the entire risk with frontline tools. Virtual training with web demo support is included as standard, and in-person on-site training comes with the premium package.
Frequently Asked Questions
Common questions about Frontline Employee Communication Platform from Speakap.
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Branded Mobile App — iOS & Android
Your own app in the App Store and Google Play under your name and identity, with updates shipped on a fortnightly cycle. A non-branded option running under the Speakap app exists for teams that want to launch without an app-store presence, and custom domain support comes with the branded tier.
Groups, Timelines & Targeted Messaging
Content goes to a group, a timeline or one person, with membership and rights managed per group rather than globally. That matters at scale: a shift change at one site should not push a notification to eight hundred people at the other forty.
HR System Integration & Directory Sync
User accounts flow from the HR system by XML, CSV, connector or Active Directory import instead of being maintained by hand. In sectors with heavy turnover this is the difference between an accurate staff list and a directory nobody trusts after six months.
Single Sign-On & Access Control
SAML 2.0 single sign-on, OAuth 2.0 for the API, role-based rights at network and group level, and remote logout of a lost device. Access tokens expire hourly and every active token is revoked when a password changes.